Refund Policy

1. All sales are final

Except where the law requires otherwise, all purchases are final and non-refundable. This applies to:

• Subscriptions, including partial billing periods, downgrades, and periods in which you had access but did not use the Service.
• Pay-as-you-go usage charges for usage beyond your included credits.
• Credits, which have no cash value and are never exchanged for money.
• Elixir theme licenses, because the theme files are delivered in full at the time of purchase.

If you bought a theme license while its product page offered a money-back guarantee, we will honor that guarantee on the terms stated at the time you bought.

2. Cancelling

You can cancel a subscription at any time in the product or by uninstalling the Elixir Shopify app. Cancelling stops future charges, and paid features stay available until the end of the period you have paid for. Cancelling does not refund the current period.

3. Billing errors

If you were charged twice, charged for a plan you did not choose, or charged after you cancelled, email info@ecomelixir.com within 30 days of the charge and we will correct it. Subscriptions and usage are billed through Shopify, so a correction may appear as a credit on your Shopify invoice.

4. Your rights under law

Nothing in this policy limits any right to a refund that you have under the law where you live and that cannot be waived by contract.

5. Contact

Questions about a charge can be sent to info@ecomelixir.com.